HOW TO KNOW THAT MY ORDER IS DULY COMPLETED?
If the order is duly completed you will receive the following e-mail:
-Your order is been processed.
If your order may not beeb processed you will receive an incidental e-mail explaining the reasons.
When your order leaves our stores you will by e-mail :
-Your order is delivered . Be informed order will arrive to you in 4 days approximate.
WHEN I WILL RECEIVE MY ORDER?
Orders are delivered by the courier 4 days at address given by customer in order.
For International Shipments: Delivery of orders shall be made only by credit card option - Nacex Transport Agency to: France-UK-Italy-Belgium-Netherlands-Luxembourg, Germany and Portugal.
HOW MAY I KNOW THE TRANSPORT COST?
The transport cost is directly calculated by the programme on-line considering the purchased goods (weight, units, volume). The total cost of the parchase will show the transport cost Esther by mail or agency transport before or after the order confirmation.
WICH ARE THE PAYMENT MEANS?
- Bank card: delivery by Nacex transport agency.
IS BANK CARD PAYMENT SAFE?
Yes. We can not see your data. You contact direct with your bank to operate online with your card.
IS THERE A MINIMUM PURCHASE OR DISCOUNTS PURCHASE MULTIPE ITEMS?
No. There are no minimum quantities like we do discounts for purchasing multiple ítems, In case of any offer it will mark the program directly as it sets the prices for items.
HOW TO CARE OF MY SWIN SUIT?
-Clear them with cold water alter every use.
-Avoid rugose surface friction.
-Avoid sun creams and other chemical agents.
-Do not leave them wrapped.
Above cares may make the live of your swin suit longer . Nevertheless do not forget that the all tissues have a limited life. The swins product live will very much depend of clorus amounth into water, chemical agents of water and their use.
MAY THE PRODUCTS BE RETURNED?
The buyer will have 15 days from goods delivery for any change (except for products that do not support the change).This period shall not be extended under any circumstances.
-Returning will not be accepted for particular goods (names, logos..)
-Returning on pre-paid freight terms will not be admitted.
- The change or returns of used or handled goods or that are not sent with the original labels or bagage will not accepted.
The swimwear must be proved wearing lining for higienic reasons.
Transport expenses due to interchange or customer no satisfaction will be to customer charge (this is also valid for size changes).
The shipment should be done by : AUTRIC C / Del Rey 2-10 28609 Sevilla la Nueva (Madrid).
If the change or the return was due to an error by Autric ® services (the model or size is not the order sent) Autric ® will send the new merchandise, freight prepaid. Upon receiving the package, it will confirm the condition of the product and that it was a mistake on our part. Then we will proceed to send the new product.
It is essential that we send with the product to make the change an explanatory note with all your data and the reason for the return to identify your package.
If the amount of new order exceeds the amount of items returned, the user must pay the difference.
If the amount of the new order in less than the initial amount, the difference will be refunded by bank transfer.
RIGHT OF WITHDRAWAL
The regulations for the distant sales (to E.U. costumers) indicates that customer may return the received goods if it not meets their requirements but necessarily in the maximum period of 7 working days from the reception date. Good must be returned into their original parking , without having used. The returning expendes will be paid by customer as well as any damage on the purchased item. This is not of application to the personalized item or if manufactured following the customer specification or if it has been used.
Once we receive the product and confirmed its good condition, we will refund the amount of the item but not postage paid in the order or return, by transfer to account number indicated by the client and a maximum of 30 days.
Any request for exchange or refund must be made to:
AUTRIC-C / Del Rey 2-10 28609 Sevilla la Nueva (Madrid).
I still have some DOUBT
If after reading this information you still any questions or comments to make to us, send an e-mail to autric@autric.com or click on CONTACTshop online. We will reply as soon as possible.